Our consent process

Phone and support-chat consent

The following scripts describe how Dub Holdings, LLC will request SMS consent during a support call or in-app support chat when SMS enrollment opens. Before requesting consent, the agent introduces themselves and Dub Holdings, LLC, identifies the customer’s specific support inquiry, and explains the purpose of the optional text messages. We resolve the support inquiry first, then ask separately about text messages. Saying no does not affect support or service.

Agents replace the bracketed details below with their name and the actual reason the customer contacted support. Read or send the business introduction, support context, and messaging disclosures before asking for an affirmative response.

Phone consent script

“Hello, this is [agent name] from Dub Holdings, LLC. You contacted our support team for help with [specific support inquiry] related to your Dub account or service, and we’ve now resolved that inquiry. I’d like to explain our optional text-message program for customer-support follow-ups and account and service updates. With your permission, Dub Holdings, LLC will send recurring automated text messages about those topics to the mobile number you provide. Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase or of receiving support. Our Terms of Service, including SMS Terms, are at dubnest.com/tos, and our Privacy Policy is at dubnest.com/privacy. With your permission, we retain a recording of your consent for compliance purposes. Do you agree to receive these text messages and to have your consent recorded? Please say ‘yes’ to agree.”

In-app support-chat script

“Hello, this is [agent name] from Dub Holdings, LLC. You contacted our support team in this chat for help with [specific support inquiry] related to your Dub account or service, and we’ve now resolved that inquiry. I’d like to explain our optional text-message program for customer-support follow-ups and account and service updates. With your permission, Dub Holdings, LLC will send recurring automated text messages about those topics to the mobile number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase or of receiving support. Please review our Terms of Service, including SMS Terms, and Privacy Policy. We retain this chat and your consent response for compliance purposes. Do you agree to receive these text messages? Please reply ‘yes’ to agree.”

After the customer responds

1. Only enroll the customer after an explicit “yes.” Silence, an unclear answer, or simply providing a phone number is not consent. If the customer declines, continue to provide support without enrolling them.
2. Confirm the mobile number with the customer. Retain the date and time, the consent wording, the affirmative response, and the call recording or support-chat transcript securely as evidence of consent. Obtain any required recording permission before recording.
3. Send a welcome message confirming enrollment, including the program name, message frequency, rate disclosure, and STOP/HELP instructions.

SMS enrollment is currently a preview. These scripts document the intended enrollment process; this website does not place calls, provide live chat, record consent, or send text messages.